What Information We Hold and Why
When you open an account, we collect your name, contact details and a verified payment method — JazzCash mobile number, Easypaisa wallet ID or Raast-linked bank account. This is needed to process deposits, verify withdrawals and keep your wallet history accurate. We also log device type,
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IP address and session activity to detect unusual access and protect your account from unauthorised use. If you contact our support team, that conversation is stored so we can follow up properly. We do not sell your personal data to third parties. Payment transaction records are
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held for as long as required by the applicable financial compliance period in your region — availability of specific retention periods depends on local law. You can request a copy of the data we hold on your account at any time by writing to our support
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channel. Cookies and analytics tools track your session within the lobby so pages load correctly on your device; you can manage cookie preferences from your browser settings. Any update to this policy will be posted on this page with a revised date.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.